I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. I wish I'd looked here before ordering day 2 tests. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Would select zero stars if possible. The links on its website to its Facebook site are broken, or nonexistent.. Getfeedback. I've written numerous emails and never had a response. Join the 1,619 people who've already contributed. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. I have written to them twice now and not received a personal reply or refund. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. This is not acceptable. I'm chasing it but it seem very complicated. I think this is the legal action being taken mentioned on trustpilot! Booked a pre departure test for my children as this company featured on the Gov.uk site. Join the 1,619 people who've already contributed. Find out how we combat fake reviews. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Booked day 2 & 8 tests before travel to the UK that never showed up. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Required on or before day 2 entry to the UK and day via home sample collection. It doesn't cost this much. I refused to take it, and the driver took a picture of it on my request. Very unethical and misleading. Seemingly the worst of the worst in a bad industry. I paid 121.99 including postage. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. They help you relax. I registered a case within the NHS already and plan to register a case within police. Calling Atruchecks useless is an insult to the word useless. DO NOT use this company!!! This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Eurofin are still offering testing at this location. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. All rights reserved. How many stars would you give atruchecks.com? I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Your experience matters. This company is a fraud. But then they sent a photo to say the test was delivered.which is correct one was but never two. Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. Please consider this message as receipt of your email. How?? Numerous emails and web forms have gone unanswered, he writes. Laughable and pathetic. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. Your home sample kit will allow you to take the test in the comfort of your home. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. Scanned the QR code and entered by hand and nothing is accepted. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. . South Ruislip testing results are released on the same da. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You will then have the results emailed to you. Include an address and phone number. Even Randox doesn't threaten to sue people who complain about it. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Another person arrived for testing they booked the day before. Such an untrustworthy company. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. 24/7 trustpilot 5-star help line not taking calls any more. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Covid19 testing, Coronavirus testing. The results were also quick to arrive. Your experience matters. Three convenient options to collect your sample. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. NOT good service. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. On a personal level, its a waste of 58, he writes. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Do not use this company!! I contacted them by email and they helped me to rearrange my delivery. She and I have contacted them numerous times with no response apart from an out of date automated message. Sent in early June. I cannot register it as it asks for a bar code. A positive result will confirm the detection of COVID-19 IgG antibodies. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Dont use this company. I wish I'd looked here before ordering day 2 tests. Suggested companies are based on peoples browsing tendencies. Its now day 10, havent received anything. Accredited for all airlines & destinations. Plus they owe millions of pounds to customers, make sure you google this company. Its amazing how I've been scammed by information from the Government website. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. We also ensure all reviews are published without moderation. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. We use dedicated people and clever technology to safeguard our platform. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Please avoid for your own sake. Your experience matters. Confidential results Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. I Ordered 4 tests at a price of 56.45 GBP each. AVOID THIS SCAM COMPANY! I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. Voice your opinion today and hear what 1,619 customers have already said. This should have been 0 star!Day 2 and 8 kit ordered but none received. I waited for 3 hours at their site. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. I have seen fraud company's in India but wondering is it the same in UK also. Avoid at all cost. My Day 2 Test, for which I paid over 50, never arrived. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. All rights reserved. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). Before ordering day 2 test kits on Tuesday 1st June at a cost of 67.99p each, included. 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