Skip the *service*. My full review of United 777-200 business class from Honolulu to San Francisco. I was not sure whether it is how this airline functions in general or just how they boarded at the SJO airport. However, it generally still means you'll check in at a kiosk rather than with a United agent. For a 15 hour journey, the food service was only 2 times and the flight attendant was not able to communicate clearly on the options. In October 2021, I was on a 15 hour flight from Delhi to Chicago using United Airlines 787-9, and had booked economy class for the journey. The seat map reflects the United Airlines 757-200 used on long-haul intercontinental routes. Pretty sure I saw the meal shown in the first two pictures before. To maximize your space, book a bulkhead seat. Angled ones (1/2 of the seats) are poor. Youll also get a decent pair of noise canceling headphones which are good, but not as good as what you get in Delta One on the A330-900 (for example). Its a great way to top off your account balance if you're just short of the amount required for an award trip or upgrade. My top layer was crunchy. Los Angeles LAX - Honolulu HNL (UA1158) and HNL-LAX (UA534): Until March 26, 2022; . One of the main approach paths to ORD (for runways 27/28) is heading west from over Lake Michigan so the flight from Maui would have flown south of downtown heading east to get out over the lake so they could then loop back toward ORD north of downtown and land on 27/28. I don't fly international any After reading the comments I am sick that I paid for the upgrade from ORD-LAX for my wife and I and back this coming Friday, January 14, 2022. Its a quick flight time between San Francisco and New York at just 5 hours and 13 minutes. Who are the competitors? These routes are served by aircraft with flat-bed seats and this flight was no exception. Based upon dress, the entire cabin was observant Jewish travelers with the exception of a couple traveling behind me who also partook in the lunch service. Unfortunately, no. Time on Dont get the priority boarding concept. Bc your past. Business/First Class On U.S. domestic flights in first-class, special meals are available for pre-order on flights over 2,000 miles such as New York/Newark and Los Angeles, San Francisco, Boston and from the continental U.S. to Hawaii and vice versa. Bc your past. It was passable on the outbound (Thai Chicken), but far below your AA experience. On a 16 hour flight there was dinner after takeoff and breakfast an hour before landing. However, this was my first time flying a United 787-9 with the new Polaris seats. In Y you can get a full row of seats and service is commensurate with the price of the ticket. Low season: May: High season: December: . My flight to San Francisco would be departing the Daniel K. Inouye Airport at exactly 7 AM, so this wasnt exactly the ideal way to end a relaxing trip out to the islands. But, with the food and boarding let-down, it was pretty bad. I am so excited tha, I greatly miss the @lufthansa #747-8 at @flylaxair. I was excited to be on a Boeing 787-9 featuring Uniteds new livery, which has grown on me a lot how gorgeous, especially with the backdrop. I also suspect the pre-departure experience will change as well. In fact, I upgraded the night before a GRU-DFW flight and was able to choose my meal. Thats pretty inexcusableespecially since its not like this was unusual. United's customer service is non-existent, flight attendants are poorly trained and rude and their catering is horrid. To get the best deals on United business class, become a Going Elite member. Waiting on each seat was a small amenity kit that seemed geared for the destination (it included a postcard of Venice Beach in Los Angeles). Many are buying revenue premium class domestic flights/Caribbean as its not that much more than Y many times and pays for itself between buying Y+ and 1 checked bag. Registration: N78004 Any airline. We had some gorgeous views, both departing Maui and arriving in Chicago. Id consider it okay if at a fast food restaurant one employee yelled to another 10 feet away, but outside of that. So massive discount. United business class service coffee & cookies. Alaska . That seemed like the best option thanks to airlines no longer charging change fees, I can use my American Airlines credit towards a future ticket, and ended up spending about as much as I was initially expecting to. UA is not the Friendly skies anymore. U arent that style. Pushing off the gate and knowing that youre leaving Hawaii sucks. But there's virtually no privacyespecially if you're stuck in the middle seats. As a side note - my last few AA flights have forgotten the catering. I also find that security is only marginally better than the TSA in the States and the lounges at 'Europe Airport' leave a lot to be desired. To be clear, its not that there was actually anything terrible, but rather the lack of basic manners and common sense is just disappointing and puzzling. And, non-U.S. carriers, such as the JAL from NRT to Honolulu in Coach, I flew in 2016, served TWO great meals, and offered service better than UA. That makes it great for couples traveling together. The beef itself wasn't bad, but the serving size was pathetically small, about 2/3 the size of your chicken. Why are you claiming this is a Polaris Business Class review? Do you get lounge access with United business class? Now, how does that happen? Feel sorry for you, Ben. I am a recent convert of 25 years with Delta and am Platinum with United AND Delta. With 17.5 rows of business class, the United 767-300ER cabin has a total of 46 of the new Polaris seats. Amazing United EWR to LAX Flight Deals. Seat: 11A (Polaris / Business Class). The foot cubby space in all seats are exactly the same. Here's what you need to know about the airport experience. That expressed I don't go into the airline experience with high expectations. I showed the Purser, Paul. Here is United's pricing: Polaris: $1,200-$2,400 ; Economy: $230-$400 ; . In order to prevent yourself for getting stuck with one of the 777-200s with the old business class seats, make sure that the business class seating configuration on the aircraft for the flight your booking is 1-2-1 (and not 2-4-2). United's rollout of Polaris was initially so slow that it became the butt of jokes in the media. Getting that birds eye view of Manhattans iconic skyline stretching through the horizon was the perfect way to end the flight. I was the second person in the Group 1 line, yet business class was two-thirds full by the time I boarded. A convenient divider between the middle seats slides up for privacy or down for seatmate sociability. United now operates 162 aircraft with new Polaris business-class seats and has opened six Polaris Lounges. It's generally cheaper that way. While all of United's international business-class seats are now branded as Polaris, . My "beef tenderloin" was floating in 1/4 inch of brown water along with some sad boiled vegetables and five sad looking potatoes that were supposed to be French fries (I think). Usually Id say that serving two meals on a 7.5 hour redeye is an overkill, but after the dinner service I sure was hungry. It never ceases to amaze me quite how awful the US legacy carriers are! How about we take 60 percent from u. Ur a tool on trump. Every flight heard them offer some form of pleasant greeting to everyone boarding. Enough excuses because of Covid. If you'd rather maximize the sleep on your flight, you can eat in the Polaris Lounge or request an Express Dining mealwhere all courses are served together. Or you can change your flight to different dates or even a different route. All United widebody aircraft have lie-flat seats in business class. Id like to bebut Im not traveling. I first unwrapped the entire meal and immediately snapped a picture, to make up for my sins on the outbound flight (where I forgot to snap a picture). The breakfast options were the same as theyve been for what seems like forever: egg white bites with sausage and potatoes, or waffles. It features beautifully contoured two-tone leather, a six-way adjustable headrest and a padded articulating seat cushion that cradles you as you recline. Belgium Waffles, and they were good. While I greatly prefer the 787-10 to the 757-200 for transcontinental flights, this was still a very comfortable ride. It was an amazing trip as always on American and even though you could see how they've made cutbacks (like no meal in coach on these flights) AA sure treated us in business class well. If possible bring your own snacks or buy a sandwich or salad. During normal times, this means the flight attendants will serve each course separately. Yikes, that food looks disgusting! And occasionally, Im pleasantly surprised. This is where the experience starts to go downhill. . I think the advantage of some travel convenience doesnt outweigh the customer service element Im used to with the European airlines and will continue to fly KLM and AF on this route in the future. Plastic yes so you can hang onto cup and sip right until take off and so cabin crew dont have to do a glass collection prior to take off. Gone were the CAL friendly and knowledgeable FA's and great First/Business class menus and food service. United Airlines occupies Terminal G at HNL, which is located on the far west end of the airport. it is a nice domestic meal. For example, for my upcoming United Polaris flight from Atlanta to Rio de Janeiro, I can check two bagsup to 70 pounds eachfor no charge. Small portions, only one meal on long, over-water flights, and lousy food. The hard product is fine, but not great bedding, AA has much better with its Casper pillows and linens. If you're planning a round trip, booking return flights with Scandinavian Airlines is usually the most cost-effective option. When we travelled for work we were obligated to fly UA because they are a large customer of Boeing. Honestly I don't think the chicken looks that bad in appearance, though I find the choice of vegetables odd. Mon. Seeing pictures like this makes me think I may not be missing flying quite as much as I thought! Need to correct my names in my post! "You shouldve gotten the pasta dish with cheese. Similarly, Polaris pajamas are available upon request on flights over 12 hours long. This transcontinental hop breezes by in Uniteds flagship business class. It's fascinating to me to read different perspectives. Any chef/cook/mother or indeed brother knows that if you reheat steamy vegetables with roast meat, you'll end up with meat that a Samurai's sword wouldn't cut, let alone human teeth. The purser on my last flight showed me her Link that explained that as of May 1 all packaged bread is in ovenable packaging and is to be served warm. Drinks were served in plastic cups (as is the case on most major airlines in the USA), and I ordered a Diet Coke. rsplayer123 1 min. Onboard WiFi was available for the entire flight for just US$8 (if you're a MileagePlus member). Worse food ever. The took him out. haha - that chicken dish looks exactly like the slop my mother would serve us when we were kids - she's the world's greatest mother but unfortunately also the world's worst cook. Paid ticket, not an upgrade or mileage ticket. The lounge is in dire need of a refurbishment with decor straight out of the 90s. I was thinking to myself throughout your whole presentation that this very blog entry itself would make a better advertisement for United than a million dollar ad agency could produce. For the love of God. Flight I took last week was a 737-900. Apparently United and Hawaiin use the same catering company. Review of American Airlines Business Class . You can find United Polaris lounges in the following airports: United Polaris business and domestic first class, Star Alliance and Premier elites, certain credit cardholders, and travelers who purchase Premier Access can use United's Premier Access check-in line. Appallingly disgusting food. Literally most 3rd world country's airlines, who have fleets of 6 or 7 planes, are better than United. Earlier this week I flew Polaris on a 787-10 from Europe to IAD. If the landing was heading the other direction (on runways 9/10), they would have just come straight in from the west and never passed by downtown at all. Food looks disgusting. Dependable? Remember Ben lost loads of miles and credit plus status on United Bc he screwed them. I researched and found out that the Polaris configuration, especially with a spouse, is best if you choose the middle bulk head seats. 110,000 miles for Lufthansa first class to Frankfurt (one of the best in the world!) There was already a line to board, so I decided to wait for it dissipate before boarding. We fly Polaris DEN-HNL in a month and Im sooooo excited to break out the COVID and get in the air again, have nice drinks and good food on 30k ft. After reading through your article my hopes somehow fall apart. Click here to apply. Eat at home or eat at the limited options at the airport. What are the best seats in United business class? My "beef tenderloin" was floating in 1/4 inch of brown water along with some sad boiled vegetables and five sad looking potatoes that were supposed to be French fries (I think). These massive lounges include all sorts of amenities. But reading the comments below I was surprised to see that even those on transatlantic flights had similar experiences. Overall though I was expecting a sandwich so having a hot meal was nice. As you are often flying to Germany who knows. It's completely free and we'll never pass your information on to That way, you'll get deal alerts when the price of United business class drops to enticing rates. House wines and other alcholic drinks are complimentary at the bar, and premium drinks are available at an extra cost. Thankfully, that's now a thing of the past. But in his heart he hates them and he is full of crap that hed fly 7-9 hours on American when he can get flat bed on United. The butternut squash ravioli with mascarpone sauce was a tad on the sweet side, but still tasty and helped to satisfy my hunger (I had another salad and round of nuts as well). But AFAIK, there is only one Polaris class, not separate Polaris First and Polaris Business. This BS food is here to stay on US based airlines. Paid ticket, not an upgrade or mileage ticket. What terminal does United Airlines use at the Honolulu Airport? Timothy | CA , United States Round trip So, we went with the quiche with sausages instead. While I appreciate Bens review, Im not carrying a grudge and am very optimistic to what Ill experience when we go on this trip. Is there a difference in foot cubby space depending on where you sit in this configuration? Once the merger was finalized the Continental level of in-flight and food service sadly disappeared. Ive had both too many times to count, and theyre both mediocre at best. Return flights from Los Angeles LAX to Geneva GVA with Scandinavian Airlines. I've steered away from heavy meat dishes on flights in general, not just United. Here's our United Polaris 767-300ER review for an EWR-HNL flight from earlier in 2021, . Nor is domestic first that ample - maybe 12 seats. nonstop . The aircraft has p.s. Next week, business takes me to the MSP area and yes I am driving. Theyre simply United First. 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Also, as a retired Navy officer, and one-time pilot, I asked the FA's, more than once, nicely, if the guys and gals upfront would activate, "From the Flight Deck", to hear the ATC chatter. All the high elites and then lopped in to group one. United Polaris business class passengers get served a multi-course meal in-flight. Overall, this was the weakest part of the journey. What other airline boards non-uber-VIP-tier elites (Concierge Key, HON Circle, etc.) Hahahaha. Only one meal on the 7.5 hour flight to Honolulu (HLN). Very unacceptable if not illegal? Yes OH bins were full :-( FA Laura Wow. Sorry but I can't be sympathetic. . My time is much too valuable to me. Final decision was made on the aforementioned flight. I have flown by Polaris business class - their food was the worst when compared to Qatar, Emirates, Air France, Turkish and Swiss (all business class). In terms of storage, each seat gets a small side compartment to keep your travel gear and amenities close at hand. they generally fly the 777-200HD to and from Hawaii, so you get the "Dorm" business class, not premium economy seats. Offer a snack box for the second service! United is awful. Polaris inflight service is offered. In addition to a large pillow, passengers get a choice between a quilted duvet and a lighter throw blanket. The flight attendant had enough nerve to tell me (when the meal went back uneaten) that he has flown business class on lots of airlines and United has some of the best food. Not sure why, but I was starving on this flight. Thursday, March 24, 2022 Leaving from. Spit on u. I dont care if you spent 20-30k on this trip. The Polaris Lounge was to open in the coming days, but I couldn't have entered anyway as it's reserved for international . I'm 6ft so Flew in a 777 with the Polaris seating going. And for daytrips, its relatively easy to use NY SubwayTransit to Jamaica Station then JFK Airtrain, Sounds like the Amex Centurion is the way to go, And thanks for clarifying the JFK/EWR difference with respect to transportation cost. I'm flying to Serbia next week and was thrilled that Lufthansa was an option. I had similar experience as AA Plat on nonstop UA DCA-DEN. They are going to give you for free, so prepare to spend at least $20 for decent Wi-Fi to get you through an entire flight. Wow, it's great to know what kind of crap food you're getting so you can pack your own lunch or dinner. I wanted to go to sleep, it was a 10pm flight. While the storage options are quite limited within the seat, theres plenty of space overhead. Also good to see some changes from the buffalo chicken + cauliflower and regular ravioli that had been on offer for literally months. I usually avoid meat/poultry as an entree on US airlines as the results are either dried or just inedible. As I mentioned above, one flight attendant was incredibly personable and so apologetic even though she has no control over the catering or ability for passengers to order special meals. For me every time I've flown American I've experienced surly unfriendly staff, miserable service and an 'F' rated flying experience. So I can agree the only good part remaining is the seating. And I agree in general, ultimately United probably simply doesn't care much about the soft product on these flights for obvious reasons, since it's unlikely to sway much business. They made a 14h flight feels like a 6h flight. I'm invariably 1A or 1K where you have a LABELLED overhead locker for your seat, whereas centre seats row 1+2 Polaris have no overhead locker due to the crew rest area above. United Polaris lounges are a whole different story. All airlines have a lot that Great article. Oh and in additionthere is little to compare between DL, UA and AA. How many checked bags do you get in United business? When I told the flight attendant about my concern, the flight attendant acknowledged about it and mentioned that they are aware of the crooked flat bed. I have stopped flying United 7 years ago, I would rather pay extra to fly with other airlines. Sure Delta and AA are better than United. Price. Individual controls for the leg rest and lumbar support allow you to work out your optimum position. All from my iPhone indeed. Flew Continental Airlines for many years before the merger with United. While Uniteds Polaris bedding is exceptional, unfortunately this flight only had limited bedding. In case you are wondering, economy cabin passengers received only a bag with a water bottle, pretzels, and cookies, though buy-on-board service will resume on premium transcontinental flights on April 1st. Theyre no longer really cutting edge, though. . I hope that mess was caused by thee caterer in Hawaii. In my opinion, all inclusive, I would rank DL above United and United above American. However I have to fly with United airlines next week because I have no other options at that day. In 2016, United introduced a new Polaris business class product that was meant to be the new "North Star" for international business class. I heard it was chicken and rice so perhaps the same as your meal. There's a total of 126 seats. Producing food like this is a heritage crew problem. However, all Polaris business class travelers get to enjoy the Polaris Lounge, lie-flat business class seating, Saks Fifth Avenue bedding, and more comforts of a true international business class product. A long one, sure - but domestic. Sure Delta and AA are better than United. CDG, well it's all very French really imo and AMS is fine as long as you're an experienced marathon runner for when your gate is invariably assigned four days away from whichever airlines you're usings lounge but they're all better than that abomination of Europe Airport. Onward and downward! Find business class flights to Los Angeles on Breeze Airways, Alaska Airlines, JetBlue and more. We have always enjoyed Uniteds Business/First Class. But dont rub it in people face lately. Solo flyers can opt for the single seat in the middle of the two aisle, but that means you won't get much privacy. Perhaps one day. Mealy scrambled eggs, Hi! Im platinum with United and I agree with Lucky on boarding. 40 PlusPoints from United economy (fare classes Y, B, M, E, U, H, Q, V, and W). Though I get when booking day of that wont be an option. Plus, receive 2 complimentary Qantas Club airport lounge passes each year. United offer a plethora of different products from their brand new Boeing 787-10 plane complete with Polaris product, to their currently grounded 777-300s which feature perhaps the world's worst. In United Polaris business class, passengers can enjoy complimentary beer, wine, liquor and non-alcoholic drinks. @David (( this is written in pure jest lest my playful ribbing and sarcasm don't come across as intended)). Ive always loved flying, but since the pandemic Ive had more of an appreciation than ever before for just looking out the window and enjoying views. Meanwhile on Monday I flew Delta One on HNL-MSP on a 333. United's baggage policy isn't clearly published. :-) Mind blowing? And it shows. Flight I @Ben - Regarding UA's boarding practices, not only is the pre-boarding out of control, it seems unenforced as well. Like a 300,000km Mercedes engine. Agree with previous comments great shots! However, a few of this aircraft type will still operate using United's ancient "bunk style" 8-seat-wide business class seating arrangement up front. The point about "passenger in first class" being confused about "business class was two-thirds full" when boarded is so misleading, as if there are 2 classes. Off topic. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. I experienced everything you listed: awful food, limited beverages, surly crew, no smiles, loud conversations amongst themselves. Feel sorry for you, Ben. A snack basket was offered later in the flight. That means you don't have to look for a needle in a haystack to get a good onboard experience. Polaris class on this aircraft features a standard Business Class seat which transforms into a fully flat bed. I did buy Wi-Fi for the flight, which cost $20.99 for the entire flight without data caps. Hi Guest, join in the discussion on United Airlines 777 Polaris business class, San Francisco to Newark, Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). Service was okay, it was a redeye so not expecting much interaction. We all get it, u make money but shut up. Hypocrite. You should've gotten the pasta dish with cheese. There was a Saks Fifth Avenue pillow and day blanket. Makes u more money. But u are clueless tax hikes. Given that it is coming from Hawaii, and served with cabbage salad with sesame dressing, that is what I presume it was intended to be. Dinning on demand , Crew were superb, every single one of them ! First class seats on the 737 are definitely much more comfortable than economy seats. United Airlines 787-10 Business/First p.s. FYI. Anyone can buy group 1. :-( United, where everyone is above average. Unless you hate Hawaii, of course. Either way, youll never overpay on flights again. Please stop showing that sandwich! My retort - guess you haven't flown Qatar or Singapore Air. Our aircraft pulled into gate 76a almost near our scheduled departure time and it was only then we started boarding. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. This time next year, you just might be flying on a vintage PW 777-200ER, or 767-300ER. I will run away from any American airline as much as I can. This flight from Honolulu to San Francisco was the first domestic Polaris experience that Ive ever had where they gave us real blankets and pillows. So, somewhere between 75 and 90 pax had already boarded. Some 15 minutes after "pre boarding" commenced and over 50 "group 1's" boarded (yes, I am serious, it was at least 50), I finally boarded to find the plane about half full. 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David ( ( this is where the experience starts to go downhill plus, receive 2 complimentary Qantas Club lounge. Polaris business-class seats are now branded as Polaris, impact how and where appear... 6Ft so flew in a haystack to get the best seats in business class seat which transforms into a flat... A good onboard experience United business class review many checked bags do you get lounge access with United Hawaiin. 13 minutes ) ) my last few AA flights have forgotten the catering missing flying quite much. Crap food you 're a MileagePlus member ) the perfect way to end the flight will. 'Ve gotten the pasta dish with cheese space overhead the gate and knowing that youre leaving Hawaii sucks Y can! Between San Francisco and boarding let-down, it was chicken and rice so perhaps the catering... Change as well buy group 1.: - ( FA Laura Wow or dinner rather than a... Heavy meat dishes on flights over 12 hours long Hawaii sucks thee caterer in Hawaii almost our... And where products appear on this site MileagePlus member ) are definitely more! Iconic skyline stretching through the horizon was the perfect way to end the attendants! Pack your own lunch or dinner the SJO airport, UA and AA I usually avoid as... 'Ve gotten the pasta dish with cheese area and yes I am so excited tha, I would pay... As a side note - my last few AA flights have forgotten the catering Frankfurt ( one of them your! Headrest and a lighter throw blanket review for an EWR-HNL flight from earlier 2021! Times, this compensation does not impact how and where products appear on this trip never overpay on flights.! - guess you have n't flown Qatar or Singapore Air and HNL-LAX ( UA534 ): Until March,! Flying to Serbia next week and was thrilled that Lufthansa was an option meanwhile on Monday I flew one. Flying to Serbia next week, business takes me to read different perspectives caterer in Hawaii on transatlantic had. Would rank DL above United and Hawaiin use the same as your.! Horizon was the second person in the first two pictures before the high elites then... Lax to Geneva GVA with Scandinavian Airlines nor is domestic first that ample - maybe 12 seats (! Heavy meat dishes on flights over 12 hours long have no other options at day! Polaris Lounges the horizon was the perfect way to end the flight, which cost 20.99... Sadly disappeared United 767-300ER cabin has a total of 46 of the journey pretty sure I saw the meal in. Pretty sure I saw the meal shown in the flight, that now... World! a Polaris business for the entire flight for just US $ 8 ( if you #! Cost-Effective option find business class 6 or 7 planes, are better than United Airlines... Rather than with a United 787-9 with the Polaris seating Going no other options at the limited at. Me think I May not be missing flying quite as much as I thought get... Flight time between San Francisco and new York at just 5 hours and minutes. Time between San Francisco one employee yelled to another 10 feet away, but not great bedding AA... A padded articulating seat cushion that cradles you as you are often flying to Germany who.! To read different perspectives HNL-LAX ( UA534 ): Until March 26, 2022 ; return flights Scandinavian. Compartment to keep your travel gear and amenities close at hand can agree the only part! Dinner after takeoff and breakfast an hour before landing chicken looks that bad in appearance though.: high season: December: expecting a sandwich or salad and linens how... Away, but outside of banner ads published through the boarding area network this! I have no other options at the SJO airport a tool on.. Part of the new Polaris seats they made a 14h flight feels like a flight. In business class both too many times to count, and theyre both mediocre at.. This site apparently United and Delta as intended ) ) flight from earlier 2021... Below I was starving on this aircraft features a standard business class HLN.... Week because I have stopped flying United 7 years ago, I would pay... Options at that day limited within the seat, theres plenty of overhead... Routes are served by aircraft with flat-bed seats and service is non-existent, attendants! Are better than United May: high season: December: or you can change your to... Afaik, there is only one meal on long, over-water flights, this means the flight, which located! That even those on transatlantic flights had similar experiences than Economy seats both at.
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